This International Standard is intended for executive board members and policy makers of all types of
organizations (whether large or small) in the private, public and non-profit sectors.
It describes the values and beliefs that make an organization human-centred, the significant business
benefits that can be achieved, and explains the risks for the organization of not being human-centred. It
provides recommendations for the policies that executive board members need to implement to achieve
this. It sets out high-level human-centred principles for executive board members to endorse in order to
optimize performance, minimize risks to organizations and individuals, maximize well-being in their
organization, and enhance their relationships with the customers. The importance of organizational
policy to address human-centredness is emphasized.
This International Standard is not a management system standard. It is not intended or appropriate for
certification purposes or regulatory or contractual use.
This International Standard is not intended to prevent the development of national standards that are
more specific or demanding.